ANNKE provides limited warranty for products that have manufacturing defects in materials and workmanship.
ANNKE has authorized distributors and dealers all over the world. Our authorized distributors and dealers provide after-sales service to customers directly, including return/replacement and technical support help. We recommend you buy ANNKE products from local distributors or dealers, so that you can get quick and convenient service directly.
To ANNKE authorized distributors and dealers, ANNKE will replace all the faulty products with new items. Distributors and dealers need confirm these faulty items with ANNKE in advance and get a Return Merchandise Authorization number (RMA#). And also ANNKE support free spare part or at cost price to distributors and dealers for repairing.
ANNKE and ANNKE distributors/dealers have the Serial Number and MAC address of products to confirm their warranty period. When you need to return the product, please contact your distributors/dealers and ask for a Return Merchandise Authorization number (RMA#). Write down the RMA# and problem of the product on your warranty card, and finally put the card together with the product to return it.
If you have any problems to communicate with your distributor/dealer, please email to support@annke.com and we will help you.
Warranty / Return / Replacement Policy
ShenZhen Kean Digital Co., Ltd. ("ANNKE" ) values your business and always attempts to provide you with the very best of service.
Limited hardware warranty is provided by ANNKE only when your ANNKE product ("product") was purchased from an authorized
distributor or authorized dealer. Distributors may sell products to dealers who then sell products to end users. Warranty service
is provided only when the product is returned to an authorized return center in the region where the product was first shipped by
ANNKE or to the point-of-purchase, which may have regional specific warranty implications.
If you purchase your ANNKE product from online store, please contact the point-of-purchase and ask for return/replacement/repair
help.
Hardware Warranty Information
ANNKE provide 2-year limited warranty for bare product and 6-month limited warranty for accessories.
Limited Hardware Warranty
ANNKE products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of ANNKE.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
Usage that is not in accordance with product instructions
Failure to follow the product instructions
Abuse firmware upgrade without the authorized technician’s guidance.
Abnormal wear and tear.
Return Procedures
Please read ANNKE warranty policy & policy of your dealer first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your dealer to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the
replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a
“Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the
same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if the product is purchased from unauthorized distributor or dealer.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for
RMA purposes.
Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the
appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature,
humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity,
using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by ANNKE.
Damage caused by improper installation of third-party products.
Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or dealers are
responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to
the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation,
customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
ANNKE provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost
and service fee. Device cost (including accessories) is according to the standard uniform price provided by ANNKE.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this
service.
Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation,
customers need pay $3.5/hour for the test fee. If customer agrees with the quotation, the test will be free.
Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
ANNKE is not responsible for other extra warranty or commitment promised by dealers. If your dealer promised some extra commitment
or warranty, please ask for written documents to protect your rights and interests.
ANNKE does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
ANNKE shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.
Purchaser’s exclusive remedy, as against ANNKE, shall be the repair or replacement of defective parts. If ANNKE lists a product on its website specification in error or that is no longer available for any reason, ANNKE reserves the right to explain it without incurring any liability.
All rights reserved. ANNKE and the ANNKE logo are trademarks of Shenhen Kean Digital Co., Ltd., registered in the U.S. and other countries.
All of the distributors who will get 2% rebate for local service, they will be responsible for all of the RMA and handle all of
the quality issue locally.
